Payments, Payouts & Disputes
Live payment processing is not yet enabled. This page states the design principles that will be converted into final commercial terms before money moves through NurseLink.
1. Clear pricing before booking
Clients should see the shift price, platform/service fees and any applicable taxes or other charges before confirming a paid booking. Nurses should see the expected gross amount, fees and payout status.
2. Payment authorization and release
The production system may authorize or hold funds pending shift completion and review. The exact model will depend on the selected Jamaica-compatible payment provider and applicable payment rules.
3. Missed documentation
A missed two-hour check-in should not automatically forfeit an entire nurse payment. The system should flag the issue for review, taking account of clinical priorities, connectivity, emergencies and the rest of the shift record.
4. Cancellations and no-shows
Final cancellation windows and fees will be displayed before booking. Different rules may apply to client cancellations, nurse cancellations, urgent shifts and recurring contracts.
5. Disputes
Both sides should be able to submit relevant information. NurseLink may temporarily hold a disputed amount while the case is reviewed. Decisions should be documented, proportionate and capable of escalation where appropriate.
6. Chargebacks, fraud and safety
NurseLink may hold or reverse payouts where required by a payment provider, confirmed fraud, duplicate payment, legal requirement or a substantiated dispute, subject to the applicable terms and review process.
7. Final policy before launch
No user should rely on this MVP page as a live payment contract. Final fees, payout timing, cancellation terms and dispute time limits will be published before production payment processing is switched on.